Cancellation & refunds
Clear information for planning and booking your journey.
Cancellation cutoffs and supplier charges depend on the services booked. The applicable schedule must be included in your quotation before payment.
Clear information to help you understand changes, cancellation charges and refunds.
Requesting a cancellation
Send your request through your booking email or confirmed WhatsApp conversation, including your booking reference and traveller names. Ask for written acknowledgement so the request date and affected services are recorded.
Understanding charges
Your quotation should identify cancellation deadlines and any non-refundable hotel, transport, permit or ticket costs. Request an itemised calculation of charges and the refundable balance. A website guide price alone does not establish a cancellation charge.
Changing dates or travellers
Ask us to check availability and supplier amendment rules before cancelling and rebooking. A revised date, name or room arrangement can change the price; any difference should be explained before you accept it.
Weather, closures and changed services
If a service cannot operate, discuss a suitable alternative, revised date or cancellation with the team. The options and any refund depend on the affected services, supplier conditions and applicable rights. A credit or alternative trip requires your agreement.
Unused services
A late arrival, early departure or missed activity may involve costs already committed to suppliers. Ask which unused services can be recovered and how that affects your refund.
Refund updates
Before a refund is processed, request the amount, calculation, expected processing date and payment method in writing. Supplier reconciliation and bank clearing times can vary. Ask for a transaction reference once payment is issued.
Getting help
For a cancellation or refund query, contact sales@theholidayhost.in or +91 99062 69900 and include your booking reference. Applicable consumer rights remain unaffected.